Common Questions General Questions	Who is TiVo? What is TiVo? What is a digital video recorder? What do I get with my TiVo subscription? What can TiVo do that my VCR cannot? Is TiVo compatible with all television platforms? How much does the TiVo subscription cost? How do I self-install the digital video recorder? Where is TiVo Service available? Does the TiVo subscription include a programme guide? How many days of programme listings does the TiVo subscription provide? How many hours of recording time does TiVo have? What happens when the hard drive is full? Can I watch one programme while recording another? Do I have to subscribe to TiVo to purchase the digital video recorder? Do I need to buy the subscription separately? What methods of payment are available? Is there a warranty on the TiVo recorder? Is there a warranty on the TiVo Subscription? What is BSkyB's involvement with TiVo? Do you have to subscribe to Sky digital to receive TiVo? Who is TiVo? TiVo is the creator of and leader of television services for digital video recorders. We've built our company on a simple, unyielding premise: To create and continually enhance a new, easy - and much better - way to watch television. At TiVo, we believe in choice - and giving viewers the power to watch what they want, when they want, using proven technology that works. We also recognise that everyone has unique interests and individual needs when it comes to entertainment, and we've worked with the best in the industry to develop products and services that satisfy every personal preference. TiVo has pioneered an exciting new category that will forever change the way we watch TV What is TiVo? TiVo is the most advanced and easy-to-use television service available. It is a unique combination of media and technology that brings you, the television viewer, unprecedented choice, control, and convenience. Set up a TiVo Season Pass™ to record your favourite programmes every week, automatically - even if it changes timeslots Create a WishList™ of your favourite actor or actress and TiVo will automatically record programmes which feature them Set the overtime scheduler to allow for any last minute changes in the schedule Teach TiVo your programming preferences, so that it records shows you like, automatically Pause, rewind, slow-motion, and even instant replay live TV, on command Record programmes digitally with one touch of a button, without setting a time Quickly and easily search scheduled programmes up to two weeks in advance Configure programme listings to display only the channels and networks you prefer Transfer recorded programmes to a VCR Watch any programme you want, when you want Create your own personal television network … And much, much more! What is a digital video recorder? A digital digital video recorder is a set-top box, about the size of a VCR, which uses a hard disk drive instead of videotape to record programmes. What do I get with my TiVo subscription? The TiVo subscription enables the digital video recorder to provide a range of exclusive capabilities you won't find on any other product. All of which profoundly improve your TV enjoyment. TiVo Season Pass™ Automatically records every episode of your favourite shows. Even if the show changes timeslots. WishList™ Find and record programmes featuring your favourite actor, director, team, topic, hobby or other personal favourite. WishList can also be set to auto-record at the touch of a button. Overtime Scheduler To capture sports events which go into extra time, or allow for any last-minute changes to the TV schedule, TiVo can be set to record up to ten minutes before the scheduled start time and up to three hours after the scheduled end of the programme. Parental Controls Gives parents a tool to help manage their children's viewing by providing a password function to lock out specific channels or film ratings. Now Playing™ An on-screen listing of shows you recorded. Each show is instantly available with the touch of a button on the TiVo remote. TiVo's Suggestions Teach TiVo the programmes you enjoy by pressing the unique Thumbs Up™ and Thumbs Down ™ buttons on the TiVo remote. TiVo will suggest shows that match your interests. Channel Highlights™ Updates of the best shows the TV networks have to offer. Inside TiVo™ An on-screen guide produced by TiVo's editorial team to keep you current on noteworthy specials, movies and television events. Pause live TV (for up to 30 minutes); rewind or fast forward (at 3,18, or 60x normal speed). Try the TiVo slo-mo (frame by frame); and even instant replay. What can TiVo do that my VCR cannot? Automatically records every episode of a series Learn your viewing preferences and suggest or even record programmes you may like Digitally record without videotape Pause and rewind live TV Provide instant replays Is TiVo compatible with all television platforms? TiVo is compatible with terrestrial, digital terrestrial, Sky digital, or cable. Digital cable users may require a digital cable adapter. For further details, please call the TiVo hotline on 08702 41 84 86 How much does the TiVo subscription cost? TiVo gives you a choice of service payment options: no monthly fees or pay as you go. You decide. The TiVo subscription can be paid as a one-off Product Lifetime subscription for £199 or Monthly Subscription of £10. Product Lifetime subscription applies to the lifetime of the digital video recorder. How do I self-install the digital video recorder? Buy your digital video recorder then follow the easy step-by-step instructions in the Start Up & Viewer Guides. Where is TiVo Service available? TiVo is available to all UK residents. Service is not available in the Republic of Ireland at present. Does the TiVo subscription include a programme guide? Yes. TiVo has an on-screen programme guide which enables you to search for programmes by name, channel, genre or time. How many days of programme listings does the TiVo subscription provide? TiVo provides up to 14 days of advance programme listings which are updated daily. How many hours of recording time does TiVo have? TiVo can record up to 40 hours of programming. What happens when the hard drive is full? TiVo will warn you and give you the option to delete programmes and make space for further recordings. Can I watch one programme while recording another? You can watch a previously recorded programme while recording another and you can begin watching a programme while it is still recording. You cannot, however, watch one programme through your digital video recorder and record another simultaneously. Do I have to subscribe to TiVo to purchase the digital video recorder? There is no legal requirement to subscribe to TiVo. However, the digital video recorder offers limited functionality without the subscription. Do I need to buy the subscription separately? Yes. When you buy your digital video recorder, you will also be given details of the TiVo subscription and a number to call to subscribe. What methods of payment are available? Monthly Subscription to the TiVo can only be paid for by a credit card or through direct debit. Product Lifetime Subscription can be paid by credit card or debit card. Is there a warranty on the TiVo recorder? Yes. There is a 12 months manufacturer's warranty. If your digital video recorder develops a fault during this time, it will be repaired or replaced. Is there a warranty on the TiVo Subscription? If during the first 30 days of subscribing to TiVo you are dissatisfied, TiVo will offer you a refund on your subscription.. What is BSkyB's involvement with TiVo? Sky is TiVo's agent in the UK Sky will provide customer service, billing and marketing on behalf of TiVo. Do you have to subscribe to Sky digital to receive TiVo? No. Sky digital and TiVo are independent services.